What is healthcare mediation?

When you need care, you naturally want to be helped quickly. The time you have to wait before your turn at a healthcare provider or hospital is called the waiting list or waiting time. If you have to wait a long time, we will see if it can be done faster somewhere else. This is called healthcare mediation.

Look up waiting times

Would you like to know the waiting time for your appointment, examination or treatment? Check the waiting times assistant on ZorgkaartNederland (for hospitals and independent treatment centres) or find your mental health care provider on Kiezen in de ggz.

Sometimes the waiting time is too long

The government, together with insurers, hospitals and patient associations, has set maximum waiting times for non-urgent medical care. These maximum waiting times are also known as the Treek norms. Below are the Treek norms that currently apply as reasonable waiting times.

Maximum waiting time in hospital:

• First outpatient visit 4 weeks
• Diagnostics (examination) 4 weeks
• Outpatient treatment 6 weeks
• Clinical treatment (admission) 7 weeks
   
  
  

Maximum waiting time in mental health care:

• First appointment 4 weeks
• Diagnostics (examination) 4 weeks
• Outpatient treatment 6 weeks
• Inpatient treatment 7 weeks
  
  

Other waiting times:

• District nursing 6 weeks

If your waiting time exceeds the maximum waiting times mentioned above, you can request healthcare mediation. We will then try to arrange an earlier appointment for you. This appointment may be further from home. This service is free of charge.

What to do if the waiting list is too long

Do you have to wait longer than the maximum waiting time? Then you have several options.

• You can get healthcare mediation from us. We will then try to arrange an earlier appointment for you. This appointment may be further away from home. Below you can read how to apply for waiting list mediation. If you would rather keep the old appointment later, you may do so.
• You can use the waiting times assistant on the ZorgkaartNederland website to find another location with a shorter waiting time yourself.

Apply for healthcare mediation

At HollandZorg, you can easily request healthcare mediation online. Use the application form waiting list mediation to do so. For good mediation it is important that we have sufficient information. Please therefore complete the healthcare mediation application form in full. Upon receipt, you will receive a response from one of our staff members within five working days. You can also call us at (0570) 687 123. We can be reached on working days from 8 a.m. to 6 p.m.